The following is an English translation of the original Japanese version.
If there is any inconsistency between the two versions, the Japanese version shall prevail.

• The Company's response to complaints
  • (1)
    The Company's response to complaints
    The Company, having established the Rules for Dealing with Complaints/Disputes, commit ourselves to having our customers' understanding by responding with sincerity, and promptly to complaints filed by our customers and others.

    The Company's standard procedures for the resolution of complaints shall be as follows:
    (i) Receipt of complaints from our customers;
    (ii) Interview with the employee of the Company in charge about the case, and the examination as to how to resolve the case;
    (iii) Presentation of a solution proposal and resolution of the case.

    Consultation Desk of the Company
    [Consultation about complaints relating to Financial Instrument Business]
    Marketing Division
    Telephone: 03-6711-9170
    (Monday through Friday: 9:00 a.m. to 5:00 p.m., except for national holidays)

  • (2)
    Resolution of complaints by the non-profit corporation, Financial Instruments Mediation Assistance Center (FINMAC)
    The Company shall resolve complaints not only by the above-mentioned Consultation Desk, but also through FINMAC.

    (Investment management business)
    Entrust operations to FINMAC through the Investment Trusts Association, Japan, and the Japan Investment Advisors Association.
    (Investment advisory and agency business)
    Entrust operations to FINMAC through the Japan Investment Advisors Association.
    (Type I Financial Instruments Business)
    Entered into a master agreement for the implementation of procedures with FINMAC.
    (Type I Financial Instruments Business)
    (i) (Subscription or private placement of the investment trusts the Company manages)
    Entrust operations to FINMAC through the Investment Trusts Association, Japan.
    (ii) (Type II Financial Instruments Business other than (i) above)
    Entrust operations to FINMAC through Type II Financial Instruments Firms Association.
    When you use FINMAC to resolve a complaint against the Company, please contact the following Consultation Desk of FINMAC.

    FINMAC's Standard business procedures for the resolution of complaints shall be as follows:
    (i) Filing of a complaint by a customer;
    (ii) Forwarding a complaint to a membership corporation;
    (iii) Consultation between the customer and the membership corporation, and resolution.

    Consultation Desk of FINMAC
    Financial Instruments Mediation Assistance Center (FINMAC)
    Telephone: 0120-64-5005 (toll-free)
    (Monday through Friday: 9:00 a.m. to 5:00 p.m., except for national holidays)

• Dispute resolution by the Company

  Dispute resolution by FINMAC
  The Company shall resolve disputes through the arbitration by FINMAC.

  (Investment management business)
  Entrust operations to FINMAC through the Investment Trusts Association, Japan, and the Japan Investment Advisors Association.
  (Investment advisory and agency business)
  Entrust operations to FINMAC through the Japan Investment Advisors Association.
  (Type I Financial Instruments Business)
  Entered into a master agreement for the implementation of procedures with FINMAC.
  (Type II Financial Instruments Business)
  (i) (Subscription or private placement of the investment trusts the Company manages)
  Entrust operations to FINMAC through the Investment Trusts Association, Japan.
  (ii) (Type II Financial Instruments Business other than (i) above)
  Entrust operations to FINMAC through Type II Financial Instruments Firms Association.

  For the resolution of disputes, mediation procedures shall be implemented by the mediator of FINMAC.
  When you use FINMAC to resolve a dispute with the Company, please contact the following Consultation Desk of FINMAC.

  FINMAC's standard business procedures for the resolution of disputes shall be as follows: For further details, please contact FINMAC.
  (i) Submission of an application for mediation by a customer;
  (ii) Receipt of an application for mediation, and selection of a mediator;
  (iii) Payment of mediation fees by the customer;
  (iv) Interview by the mediator with the customer and the membership corporation;
  (v) Presentation of a mediation plan and the approval there of.

  Consultation Desk of FINMAC
  Financial Instruments Mediation Assistance Center (FINMAC)
  Telephone: 0120-64-5005 (toll-free)
  (Monday through Friday: 9:00 a.m. to 5:00 p.m., except for national holidays)

• In the event that the supervisory department for the conflict of interest management determines that there is no alternative but to share non-disclosure information of a corporate client and personal information of an individual client between the companies of the Company Group for the purpose of business, etc., the Company shall share such information after receiving the Letter of Consent to Information Sharing from the client (Adoption of the opt-in method).